Return & Refund Policy
Easy Returns, Worry-Free Shopping ποΈ
At Lrteywouβ’, we want every customer to shop with confidence.
If your order is not quite right, we are here to help with a fair and simple return process.
This policy explains how returns, exchanges, and refunds are handled.
1. Return Window
You may request a return within 30 days after receiving your order.
To be eligible, the item should meet the following conditions:
β Unused and in original condition
β Original packaging included when applicable
β Tags, accessories, or manuals remain intact if provided
β Proof of purchase or order confirmation is available
Items that are used, damaged by misuse, or missing original materials may not qualify for return.
2. How to Start a Return π©
To request a return, please contact us first:
Email: service@lxmbka.com
Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.
Please do not send items back without approval.
Unauthorized returns may not be accepted or processed.
3. Damaged, Defective, or Wrong Items
Please inspect your package as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos if available.
Our support team will review the issue and help arrange a suitable solution, such as a replacement or refund.
4. Items That Cannot Be Returned
For safety, hygiene, or order-specific reasons, some items may not be eligible for return.
Non-returnable items may include:
Perishable goods
Personalized or customized products
Gift cards
Final sale items
Promotional or clearance products
If you are unsure whether your product can be returned, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend returning the original item first and placing a new order for the replacement product.
This helps ensure product availability and faster processing.
6. EU Customer Return Rights
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days for any reason, where applicable.
Returned items must be unused, in original condition, and include proof of purchase.
This does not affect our standard 30-day return policy.
7. Refund Processing π³
After your returned item is received and inspected, we will notify you of the refund status.
If approved:
β Refunds will be issued to the original payment method
β Please allow up to 10 business days for processing
β Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed after refund approval and you have not received your refund, please contact us.
Email: service@lxmbka.com
8. Return Address
A return approval and return instructions are required before sending any item back.
Company Name: GuildMaster, Inc.
Return Address: 1901 Midway Rd, Lewisville, TX 75056, United States
Phone: (972) 385-7600
Email: service@lxmbka.com
Our Commitment
At Lrteywouβ’, your satisfaction matters.
We aim to keep returns clear, fair, and convenient, so you can enjoy a smoother shopping experience from start to finish.